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Company Mission
To help you build a company people love. If customer service is mission critical in your business, we designed Help Scout for you.
About
Several thousand companies use Help Scout on a daily basis to deliver personalized customer support at scale. Our extraordinary passion for small businesses drives the product forward. The company is happy to call Boston home, but our remote team works from all over the world to make Help Scout.
Company Values
Our mission is to help you build a company people love.

Your success means everything
Everyone at Help Scout is motivated to help our customers build a company people love to do business with. We’re here for you, every step of the way. That means providing quality products, online classes, world-class guides and helpful essays—all designed to bring about long-term success for your business.

We’re builders without borders
While we have a small office in Boston, our entire team is free to work remotely from wherever they choose. We overcome remote challenges through transparency, trust, and video conferencing. The reward is worth the effort—we’ll take talent, skill, and diverse perspectives over local geography any day.
Benefits
What we offer our employees
Competitive salary
100% health and dental coverage for you and your family
Paid parental leave, including adoption
401k with 1% match for US residents
Personal development stipend
Transparency with financials and metrics
Flexible vacation
Work with people who will bring out your best
Long-term/short-term disability & life insurance

We're a remote first company
Being a remote first company allows us to invest in the best people without being limited by geography. We go to great lengths to set you up for success from day one, and work hard to keep the team connected.

Take pride in your craft
Sweat the small stuff, and know that excellence in any one piece increases the potential of the whole project. Every job you do has your signature on it, so sign with pride.

Stay customer-driven
Everyone at Help Scout is aligned in our motivation to help our customers find success. We’d never sacrifice product quality or the customer experience for growth.

Be outcome-oriented
“That’s not my job” is not a phrase you’ll hear at Help Scout. Ownership means pushing towards greatness together, regardless of title, role, and responsibility.
Company Information
Website:
Founded:
2011
HQ:
Boston, MA
Continent:
North America
CEO:
Nick Francis
Size:
39+
Remote Ratio:
75%
Language:
English
Revenue:
Unknown
Industry:
Computer Hardware & Software
Type:
Private
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