We help our customers help their customers, free up time for the important support tickets, and increase end-user happiness along the way.
At HelpDocs we build knowledge base software that helps companies of all sizes scale their support.
We serve 25+ million pages a month for Fortune 500 companies down to fledgling 2-people-in-a-garden-shed startups (true story).
🗺 We believe you should work where you're most comfortable, whether that's staying put in your cosy cottage or exploring the world.
🗣 Over-communication is important as a remote team, so we encourage it. Better to write it down than forget it.
👂 Always take on feedback the best you can. Humility and willingness to learn or make mistakes is a must.
🤗 Trust & clear boundaries mean the whole team is on the same page, so you won't be left in the lurk.
🤝 We believe in customer-centricity and help customers find their best fit, even if we’re not it.
Work where you're most comfortable. Includes a co-working allowance so you can get out the house if you wanna.
2 retreats a year somewhere in the world to meet the team and take some time to mingle. We've visited Madrid and Panama City so far.
Flexible working hours. If you work well on the weekends, you can. Night owl? Work in the evenings. Whatever works best for you.